„she interviews“ Malene

 Photograph by Matias Indjic

Malene Rydahl

Writer, Key note Speaker and Executive Coach

Author of the best-selling book “Happy as a Dane” (Heureux comme un Danois – Grasset) published in more than 12 languages all over the world

“…..I had many dreams, many things I wanted to do. One of my main values is staying true to myself and my dreams. I tell others as well, be careful of only looking at your dreams in the first degree, there are many ways you can touch that dream….”

Malene

Malene Rydahl is a writer, keynote speaker and executive coach. She is specialized in well-being and performance in companies inspired by the Danish leadership model. She was born in Denmark and has lived in Paris for more than 20 years. Malene Rydahl explores why Danish employees are some of the happiest in the world and how that leadership style directly impacts results financially in a positive way.

Malene Rydahl is the author of the best-selling book “Happy as a Dane” (Heureux comme un Danois – Grasset) published in more than 12 languages all over the world. The book was awarded the prize of the most optimistic book in 2014. She wrote a second book, “ Le bonheur sans illusions ” (The illusions of happiness), published in 2017 by Flammarion, which has been republished in paperback under the title “Les 5 pièges du bonheur” (J’ai Lu, 2018).

She gives lectures on the Danish leadership model at French school of politics and international relations Sciences Po Paris and prestigious business school HEC Executive Education, as well as INSEAD in Singapore as a TEDx speaker. Malene is from Denmark and lives in Paris.

Can you describe what your current role and activities? 

In short, I am an author, a keynote speaker, consultant and executive coach. In short because, that being said, they are all linked; and I would not be a keynote speaker without the book. My main source of income comes from my keynotes and executive coaching. And next this, I am also the partner in my brother’s company, 3 vegan restaurants in Copenhagen, called 42 Raw.  

Surely your career started somewhere else, and not as an author. Would you say now you have reached a career dream?

No, it was not a dream. My dream was to work in the hotel industry, my passion is hotels and travel. So, the first part of my career was to follow my passion.  What I do today is more about purpose, it is a gratifying job and I feel fulfilled with what I do today. It is a completely different way of working. In my previous hotel role at Hyatt, I was working with passion and sometimes pinching my arm, asking myself if I am really getting paid to do that job. And that is similar today, but with different emotions. Its more meaningful, more purposeful. Today, when I teach or speak, afterwards, I get instant feedback, all the way to people hugging me, telling me that this made such a huge difference for them. That’s the main purpose for me today. Even with my books, I want to give something.  What is quite interesting, I am not a natural writer, I don’t like writing.  It’s a discipline for me to write.

That is interesting, please share more details on what you mean here.

At the time I wrote my first book, writing was the only way to transmit what I wanted to say. If I only shared verbally what I wanted to transmit, maybe during some dinner parties and elaborate why Denmark is one the happiest countries in the world, I would not reach as many people.  The book today is still the essential starting point for transmitting knowledge to a broader group of people. And that’s what I did. And when I wrote my 2 other books, I took the same approach. I have to be so convinced that what I say matters, and then I accept to take up with the actual challenge of writing a book.

How long did it take you to write your first book?

The first book it took me 6 months all in all. I wrote it while I was working for Hyatt, during my summer holidays and on weekends. When you write your first book, you need some help, to structure it. So, I had some advice, and also help to correct my French, as I am not a native speaker. There is a difference between writing a book and speaking the language, no matter how fluent you are.  The second book took me 1 year, and the third one, 6 months again. 

Would you say that you are a better writer today? 

I know more things about what works and what not. Yet, what is still the main challenge for me in regard to writing– I write books in which I put my own voice. And so, to a certain degree I expose myself, I always give something of myself and sometimes I hold back. The day I am at ease, is the day when I don’t hold back at all. But I’m not there yet.

Let’s go back in time – you mentioned earlier, hotels were your dream, so what did you originally want to be when you thought about a job?

I was an intuitive child and when I was 9 years old, I told my parents II wanted to be an ambassador. My parents always took me very seriously and explained to me that this means travel and maybe living in countries far away.  Not sure about this anymore, I came back to my parents at 11 and said I want to work in hotels. And so, my later years with Hyatt, I was living my childhood dream.  And another thing I wanted to do one day, was to move to Paris. So, I did that too.

I had many dreams, many things I wanted to do. One of my main values is staying true to myself and my dreams. I tell others as well, be careful of only looking at your dreams in the first degree, there are many ways you can touch that dream. If you dream to be a football player, maybe you can end up working in the football industry. I wanted to be an ambassador and ended up being a good will ambassador for Denmark. Because I wrote the book “Happy as a Dane”, I sort of stand out as an ambassador.  Life is a lot about how you relate to what happens. Meaning playing around with our dreams and finding ways to touch them.

Thinking back, what were some impactful career milestones, those that really gave your career a twist a turn

When I said I wanted to work in hotels, my father organized a meeting with a hotel manager in my home city. When you are 11 you ask childish questions, but it gives you a starting point and a chance to see it being real.  The next milestone was surely when I did move to Paris, I was only 18.  This was a big game changer, a new country, culture, language. And realizing that the dream, the originally glamorous dream, becoming a more realistic view what is reality versus the dream. But I learned to live the difference well. Unhappiness is the difference between expectation and reality. If you are always disappointed, because it’s not like your dream you will never end up in a space where you feel good.  After a few months, my mother came to see me, I was crying and was not well. She asked me to come home, but I sent her back. I was convinced I was going to make this work. I believe you don’t make good decisions when you are unhappy.  So, I stayed and organized myself. I learned to live outside my comfort zone, and I grew a lot, became independent, and today have a pretty realistic view of how much effort you sometimes need to put in to be successful. 

I was an Aupair at first, and then started working in a bar. It took me about 3,4 months to be integrated and more settled. I then read an article about a woman in a senior management role at B&O, I was so inspired and thought I wanted to be like her. I wanted to talk to her and called her multiple times for a month, her Assistant always blocked me. But eventually she put me through to Elizabeth.  She was surprised and touched about my approach. So we met, and I ended working for her for six years.  Again, I was led my intuition. And I believe in people and choosing your job by the people you want to work for. This was the same for me at Hyatt. 

But coming back to milestones and turning points, Elisabeth she became my boss and mentor. So, at Bang & Olufson I did a vocational training as the start of my actual career. When she left the company, I ended up leaving as well. I then I started to work in advertising. Which I did not enjoy, it was not a dream, nor did it give me meaning. I felt I was not making the difference as I wanted to. My job was ok, but I wanted to go back to my dream – working in hotels.

I then got offered a job as Director of Communication at Relais & Chateaux. I really wanted that job. And despite my intuition of not being totally aligned with my future manager, I took the job. Unfortunately, it was not the right fit. It sounded like a good career move, but it was really a painful experience. But again, it gave me tremendous strength for my future, and I learned how to deal with the way I was treated by people. What to accept and what not. Today I have a better defense mechanism. And this was a learning from my past experience.

Another milestone was accepting the job at Hyatt was a huge pivotal moment, as I was living my dream of hotels, I loved working with my bosses, I liked the values of the company. It was 9 years of doing what I loved to do. When I left Hyatt, people did not understand it. When you leave its often because you are not happy anymore. I left a very comfortable situation in a dream job. But at the time I wanted to something more personal, more purposeful, and linked to theme of my book at the time. And in addition, maybe I did lose a bit the touch with the corporate world. I felt I wanted to have more impact and focus on my purpose.

Can you share some insights into mentors; role models; superiors with special influence

Elisabeth was a great mentor to me, as well as my boss at Hyatt. Allan Edgar. I learned a lot from him as well. I always had the chance to have mentors and sparring partners throughout my career. But Elizabeth was a key mentor and today a friend.

Coming to leadership, and especially as you spoke about making decision based on the people you want to work for, please share your views on what makes a good leader.

Authenticity, the first one for me. People can be introvert, reserved, and still be amazing leaders if they are authentic. Good leaders have a decent amount of self-awareness, and they are able to guide you, meaning good leaders can connect to the people. And this means you need to give something of yourself. For example, if you give a speech, you connect to the people intellectually, but when you give of yourself, you are authentic and show emotions, you connect with the heart. And some leaders wrongly believe that showing emotions is a weakness – I believe the opposite. It creates a link to the people not only with the mind but also with the heart. And that leads to engagement. Good leaders create trust, have empathy and know how to value all talents in the organization.

A topic that often comes up in career conversations, is the compatibility of work and family life. What are your thoughts on this and what would you would share with female career starters?

I was always very clear with myself and with my company. For example, I told my peers and managers I would not answer emails on the weekend or late in the evening.  It’s like at the beginning of a relationship, we set the ground of how we work together. Especially at the start of a new job we tend to over-perform, tend to always be available. So, it’s also about learning to say no. Seeing the workload for projects and accepting that you will do them, but it could also mean that you need to let go of other things. Yet you can only do this if you are fully committed, to your job and the company, so your colleagues don’t think you are not engaged or not flexible.  It’s about being true to your own limits.

Another aspect is to be clear about your career plans. I once said that I was not looking for a promotion but a lateral move. Being clear on what you want, what it means if you always move up, understanding what you will need to pay for that. I think it is important to find out what’s the comfortable level of responsibility where you can still respect the other part of your life.

What tips can you give on designing a successful professional career?

Try and find out what you want from life, and how do you want to feel. And ask why, why you want to accomplish that. What feeling of success you want to have. Once you figure that out, you can stay within that frame. And that will be that balance. And I always recommend working on your self-awareness. We misunderstand each other often, so dare to explain yourself. This is a strength and it avoids misunderstanding. And this is regardless of women or men.

For those women who tell you they want to lead, what can you advise them how to establish themselves as a leader? 

Again, work on your self-awareness. Work on your ability to demonstrate empathy, connecting with people. When you see understand and accept another person, then you create a connection and create followers, committed people that stand behind you.

Whenever I had people in my team, I always wanted to ensure that they have the chance to grow. Again, its triggering that understanding of ambition.

Any other insights to share on the topic, how can we support or encourage female leadership advancement.

Generally speaking, companies need to “work on men”, or rather changing the mindset of male and female “roles”. Women are sometimes subject to positive discrimination. The need to hire, promote the woman because she is a woman. So, it’s also about men moving more towards women, and towards themes that currently are more being related to women. For example, taking time out to look after the newborn or leave the office at 5 to have dinner with the children etc.  So, a change of mindset would help.

And as a woman, the clearer you are what you want, the more power you have. Always be clear, even when applying for a job, be honest about doubts, but focus on your will to learn and to do it. It shows strength if you say that you want something, even if they tell you they lack experience in some area. I am a fan of talking about discomfort and the elephant in the room.  Especially important in larger teams, psychological safety. Feeling safe to ask a question, suggesting an idea, admitting a mistake or similar. And not being afraid to be mocked by the group. When someone openly admits to something they don’t know, this is a gift. So, all in all and in summary, my advice is, being who you are and honest about yourself

One last thing to elaborate what I mean, let me share a real moment of success in my life. As mentioned, I always had this “thing” with institutions and governments. And one day I was contacted by the Secretary General of OECD. I was asked to speak at a conference on my first book. I felt I was not equipped to speak in front of such elite group of experts. But the person that invited me said ..”if I invite you and I am the OECD, can you trust me. You don’t need approval from anyone, you are invited, and you are legitimate”. So, I confirmed my presence. But 2 weeks before the conference, I called again saying I was sorry of not being able to come. I could not see myself speaking in front of global experts, that they will for sure test me and I don’t want to disappoint.  They insisted me to come and told me I will be fine. So, I did my presentation, and did have some tough questions, but I stayed authentic here as well. For example, in some instances I responded “that is a great question, but I don’t have the answer right now. But I will definitely take the time to look that up” I tried to stay authentic throughout. And it was a success. So, again, it is all about staying true to yourself. 

Thank you Malene for sharing your truely inspiring story and how you managed to touch your dream!

„she interviews“ Alison

Alison Styles, Partner at Maze Hospitality

Through her own hospitality consultancy, Topaz and as a Partner at Maze Hospitality, Alison works in collaboration with companies to develop solid, foundational processes and strategies to grow revenue performance and brand equity. 

Alison’s career in luxury hospitality, technology and airlines, spans Europe, Asia and Australia, with extensive on-the-ground experience in North America, Middle East, Russia and China and includes senior leadership roles with Grace Hotels, Raffles, Fairmont, Mandarin Oriental and The Langham Group.  A dual British/Australian citizen, Alison currently lives in Oxfordshire, UK.

“… when you reflect back in your life, often you will see that those instances that took courage and represented a risk, turned out to the most rewarding. So, don’t underestimate the potential of taking risks…”

Alison

What is your current role?

I am one of the 4 founding Partners of Maze Hospitality, a decision I consciously took after 20 plus years in hospitality in a variety of senior leadership roles.  Maze, a global hospitality advisory company, specializes in asset management, brand equity and project management. In parallel, I also established my own commercial and brand strategy consultancy Topaz, supporting companies that require a level of reinvention and a recalibration of their strategies for improved business performance. 

What was your very first job after school and the overall start into your professional life?

Very first job was as an Au Pair and my first paid job with an organization was as a waitress with Hilton International in Zürich. After college, I could read and write French but could not speak it, thus I wanted to go to the French speaking part of Switzerland. However, the family I worked for lived in Zürich, so I had to switch to German and Swiss German. I loved Switzerland so much, I would have done anything to be able to stay, which was challenging due to work permit restrictions at the time.  This was my segue into hospitality, borne out of love for a country. 

So, you entered hospitality by chance because you wanted to remain in Switzerland? Or did you already know that hospitality could be a professional path?

Unlike some, I did not have a clear career goal other than the desire to travel.   I really did fall into it, into hospitality. Being a waitress, is demanding however it was a lot of fun and I realized I loved the 24/7 operation and therefore knew rather quickly that I wanted to progress further in this industry. 

When you took the decision that hospitality is your fate, did you then have a clear career goal what you wanted to achieve in this industry?

I knew I wanted to move into a management role, and I knew that would be in Sales & Marketing, even though I did not know how to get there. I just knew I wanted to progress into that area and my leaders at Hilton at the time inspired me to do so. I completed two seasons in Zürich and then transferred with Hilton back to the UK as Receptionist in a new property of theirs. Whilst I really enjoyed the fast-paced and dynamic environment of operations, after a short while I was invited to join Sales, which I subsequently realized had a huge impact on my future career direction and set the foundation for future milestones.

Speaking of milestones, what would you say were the milestones that impacted your career afterwards, which ones were particularly formative.

Thinking back, I would say there were 5 key milestones. I left Hilton after 6 years and joined an international airline for a short period of time exposing me to marketing and yield management. Yet, I then for personal reasons moved to Australia where I joined ITT Sheraton (as it was then known) in a regional sales role, then moved into a pre-opening that led to my appointment as Director of Sales & Marketing. A first real milestone as it allowed me to lead a team and have P&L responsibility. This role had a significant influence on my future. 

Second milestone was a move to Jakarta, Indonesia as a pre-opening Director of Sales & Marketing. This milestone was particularly formative being my first expat assignment and first experience leading a diverse and multi-cultural team where I soon realized my western leadership style, would not suit. So, I stopped in my tracks and allowed my team to teach me how to lead them effectively. I can’t underestimate the value of that experience. It was here however; I felt a little discrimination being a female. Not from Sheraton, but from the owner side during a time when women were not typically respected in business.  Whilst it was a difficult time, I realized this was not personal but cultural, so I allowed the numbers to speak on my behalf.

The third milestone was moving back from Indonesia to Australia to take time to reflect, despite being offered opportunities aboard, for example in Russia, Thailand and China. I returned and joined a technology company; this was a tech start up and I worked in Business Development and that led to my first global role as Director of Marketing Communications. At first, I needed to earn respect from a bunch of “techies”, so I emersed myself into wiring and learned how broadband infrastructures were built. So, this was a steep learning curve indeed. 

Next milestone was taking on a global role with the Hong Kong based Langham Group as Vice President Sales, where I was once again part of an emerging brand. This gave me the opportunity to lead global sales teams and take a hands- on approach to develop the brand’s footprint. After almost 6 years in Hong Kong, I became quite sick which was the catalyst to rethink my future in terms of quality of life and soon after, I secured my dream role with Mandarin Oriental as Vice President Sales & Marketing, Europe, Middle East and Africa, based out of London. Those were my key milestones I would say.

Is there any role that stands out, a role that you are extremely proud of?

I am particularly proud of developing a relatively new market for Mandarin Oriental and that was the Middle East including Saudi Arabia. This required overcoming several obstacles however by working collaboratively and strategically, we grew like for like revenues by over 30% and the region became the most profitable for the group.

Did you ever experience and deal with any (career) obstacles, apart from what you mentioned earlier about your leadership style and how you needed to change that?

Looking back on my career, I have been pretty fortunate, so no, not many. I love a challenge and am not easily deterred however one that does stand out and became a learning experience for me was the ability to find my voice in male dominant environments which often felt like I was swimming against a tide. As you know budget reviews are a stressful time for everyone that participates and two occasions that were particularly difficult, this lack of voice manifested itself into raging sore throats. 

How did you overcome this?

I learned how to improve my influencing skills, and the art of presenting something actually in a more constructive way to engage and create curiosity. It was finding the right tone for my audience and learning how I wanted to be perceived by others. 

In your rich and diverse career, I am sure you had some mentors that guided you. Can you share some insights into mentors, role models or superiors with special influence?

I was very lucky as I had many excellent leaders. Whilst there were no direct mentors, one person stands out. This was back in Australia. Her name is Katie Benson and whilst it was only for a short period of time, she demonstrated a genuine interest in my well-being, which was the key difference. She would encourage you and be truly interested in your career decisions. When I was considering the opportunity in Indonesia, Katie encouraged and believed in my ability to take on this big move. As a leader, she always had my back, she recognized my potential and openly acknowledged my positive contribution the business and you don’t often find that.  It’s interesting that 10 years later, she introduced me to The Langham Group where we worked together once more. 

So, would you say, even if she was not a “formal” mentor, that she was a role model in the way she behaved as a leader?

Yes. Absolutely.

Speaking of leadership, one sometimes hears that men, compared to women, have a different approach to career planning, the path to becoming a leader. Would you agree with this or not?

I do think there is a difference, in the sense that men often demonstrate more confidence in the way they promote themselves, whereas women might hesitate if they don’t match role requirements 100%. Versus “I got this” approach, women can unnecessarily hold themselves back. I don’t want to be too generalist, but I believe there is certainly a degree of this. From a leadership perspective, women are natural born nurturers and we typically invest more time taking a coach and mentor approach. Women are more intuitive and empathetic when it comes to management style and, they get the job done!

So many women I speak to mention this confidence and (not) coming forward issue. Could this be one of the reasons why there are more men in leadership roles?

I know for myself, that I often held myself back and having someone to nudge me would have been helpful.  I attended a networking event recently and during this event we were asked to complete ten sentences that began with “I am remarkable because….”, I, along with the majority of the women really struggled to answer. It was very insightful, so I say, be remarkable, acknowledge and honor who you are and be proud of your achievements. 

What do you think is the key to successful leadership; what are the characteristics of a good leader?

I have been fortunate to work with very culturally diverse teams and proud to have achieved colleague engagement scores that were always higher than the company benchmark. For me the starting point is to understand each individual and to ensure they spend their time focusing in areas that gains the best out of them and supports their career aspirations. This approach kept engagement levels high avoiding unnecessary turnover. Secondly to demonstrate the role each member plays in achieving company financial objectives and highlight how valuable their contribution is. Furthermore, instill a sense of purpose, align teams to the company vision, so everything fits together for them, understanding the journey they and the company are on and allowing mistakes too as long as one learns from that. Create a culture of innovation, encourage team contribution and act with integrity and respect at all times.

An important topic is always ccombining work and family life; work life balance theme. What are your thoughts on this?

I have to laugh, obviously hospitality and startup businesses take an enormous number of hours and involves significant long-haul travel, so my scales were always tipped towards “work”, vs “life”. A lesson that took me a long time to recognize despite friends reminding me and something I later became very much aware of when it came to leading my own teams.  As a Partner of Maze Hospitality and having my own consultancy, plus having recently moved to the country, I believe I have now created the balance that was previously missing. It takes effort, and we often learn it too late.

What are your recommendations/tips for career starters; and emerging leaders on the topic of professional life in general; especially on establishing themselves as managers

First of all, to have self-belief and to visualize yourself in the role you desire, setting an intention. Embrace and accept opportunities and challenges, create a group of like-minded colleagues, build long-term relationships and take networking to another level. Build your profile early on in your career and if you believe in something take the leap. Take the opportunity to experience different sectors to broaden your skill set and help you discover your passion.

I recently came across a poignant poem by Charles Finn “Don’t be fooled by me” it really resonated with me and I recommend reading it.  It’s all about the “imposter syndrome” and in reality, most people experience an element of it at some stage of their career. 

You sometimes come across the sentence “Its lonely at the top”, meaning the higher you get in the career ladder, the lesser women you come across. Have you experienced this?

I can relate a 100%. This is not easy to manage and can be quite isolating. What helps, is to have a go- to- person, someone you can just talk to which is also helpful to keep you in check and in tune

Finally, do you have other insights to share?

Perfectionism is overrated. It took me a long time to realize this. Be comfortable being vulnerable and accept it is OK to allow your team to see that side of you – we are all human after all. And when look back in your life, often you will see that those instances that took courage and represented a risk, turned out to the most rewarding. So, don’t underestimate the potential of taking a risk.

Thank you Alison, for sharing your story. What a career. An encouragement for many!